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Service Request

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SERVICE REQUEST

Does your machine have defected or have broken down?
Simply register your service requirement, and your nearest SJE service center will get in touch with you soon.
To register your service requirement, please fill in the form below. The fields marked with * are mandatory.

* Company

* Last name

* First name

* Street/Location

* City

* P. O. Box

* Country

* Email Address

* Phone

* Model

* Serial Number

* Purchase date

* Purchased from

SJE directly Dealer Retailer

If purchased from Dealer / Retailer, please specify their company / person's name

* Your field of business
Please tick this box if you do not want to receive marketing information from SJE Corp.
The details provided above may be used to keep you informed about our products/special offers.
(All details registered with SJE Corp are confidential and will NOT be divulged to third parties).
* Troubleshooting Form
※ Items that should be checked
01. Ensure that both a water tank and a fuel tank are filled with appropriate liquid (check water and diesel inside both tanks)
Ensure that water tank is filled with appropriate liquids (Tap or softened water)
02. How many hours per day in average do you operate your machine?
※ Continue to answer the questions below after the POWER switch and the STEAM switch are on.
03. Are you hearing the continuous beeping (alarm) sound?
04. Please indicate the status of each of 4 LED indicator lights on the control panel box as one of "Light on", "Light blinking", or "Light off"
Power Source(Green)

Water Pump Run(White)

Water Tank(Yellow)

Fuel Tank(Red)
05. Has the shown pressure gone up rapidly in a short period of time?
06. Is water, not steam, shooting out from the steam gun nozzle when pulling the gun trigger?
07. Do you feel air flow from the exhaust flue?
08. Is the boiler burning in red seen when you see inside from the exhaust flue?
09. Please indicate the color of smoke exiting from the exhaust flue as one of Black, Dark Gray, White, or Blue
10. Is a visible fire still inside the steam vessel (boiler) even after the STEAM switch is off?
11. Is some strange noise being heard from the machine? If so, please describe what part the sound is from.
12. Other symptoms
07. Is there strange sound(noise) existing inside the machine? If so, please indicate its whereabouts.
08. Is there a smell of burning inside the machine? If so, please indicate its whereabouts.
09. Is circuit breaker (No fuse breaker) connected with your machine disconnected when you turn on STEAM switch?
10. Other symptoms